FAQs

APPSolute is trusted payment platform responsible for securely processing your payment. They send the payment link on behalf of the lender to ensure a smooth and transparent transaction.

To verify authenticity: 

• Always check that the link matches the official APPSolute URL provided by your lender. 

• Look for the secure (https://) connection in the browser address bar. 

• Contact your lender directly if you have doubts about the link’s legitimacy. 

The payment link can be used to pay various mortgage-related fees, such as application fees, appraisal fees, and other necessary charges related to the mortgage process.

Transaction fees, if applicable, will be shown before you complete the payment. Please review all charges carefully. 

If you experience an error or issue while making a payment, please: 

• Avoid attempting multiple payments immediately. 

• Contact customer support at afssupport@appsolute.ai for assistance. 

To protect yourself: 

• Do not share payment details or personal information with anyone. 

• Only use the link sent directly by APPSolute. 

• Verify any suspicious requests with your lender’s official customer service. 

Yes, after successful payment, you’ll receive an email confirmation. Keep this for your records.

If you have questions or believe there is an issue with your payment, please contact afssupport@appsolute.ai immediately. Provide your transaction ID and any relevant details to resolve disputes quickly. 

Typically, the payment link is intended for a single payment. If you need to make additional payments, please reach out to your lender for further instructions. 

If you believe there is an issue with your payment, please contact our support team at afssupport@appsolute.ai as soon as possible. Provide your transaction ID and any relevant details to help us investigate and resolve the issue promptly.

We aim to resolve disputes within 5-10 business days. However, the exact time may vary depending on the nature of the issue. Our support team will keep you updated throughout the process.

Yes, if an error is confirmed, we will process a refund to your original payment method. Refunds typically take 3-5 business days to appear in your account after processing, depending on your bank.

To prevent errors, always use the payment link sent directly by APPSolute and verify that the details (amount and payment purpose) match the lender’s instructions. If anything appears incorrect, contact support before proceeding. 

For dispute resolution, please have the following information ready: 

• Payment confirmation email or receipt. 

• Transaction ID and payment date. 

• Screenshots or documentation of any errors or discrepancies you encountered. 

If you overpaid or underpaid, please reach out to support immediately. In cases of overpayment, we will initiate a refund for the excess amount after verifying the transaction.

No, there are no additional fees for processing a refund. If a refund is due, we will ensure the full amount is returned to your original payment method. 

APPSolute uses advanced encryption and security protocols to protect your payment data. We never share your payment information with unauthorized parties and follow industry standards to keep your information secure.

To facilitate a smooth refund process:

• Double-check that the payment details were entered accurately. 

• Contact support as soon as an issue arises and provide all requested documentation promptly. 

• Monitor your account for any refund notifications.

If your refund hasn’t appeared in your account after 5 business days, contact afssupport@appsolute.ai. We will follow up with your payment provider to ensure the funds are returned to you without delay.